AI tools · November 2026

AI customer support agents

Measured across
  • ChatGPT
  • Claude
  • Gemini
  • Perplexity
  • Google AI

How often each brand is recommended

The AI tools disagree most on Sierra: 81% on Claude, 5% on Google AI.

Gemini moved to a new version in November 2026, so the change figures in this edition are not fully like for like.

AI Visibility Leaderboard · November 2026withdaydream.com/leaderboard

What AI recommends by company size and budget

What AI recommends for startups.

  1. 1Intercomfrom 95%100%
  2. 2Zendesk94%
  3. 3Gorgias61%
  4. 4Adafrom 11%29%
  5. 5Decagon21%
  6. 6Sierra19%
  7. 7Forethought13%
  8. 8Kore.aifrom 6%1%

AI Visibility Leaderboard · November 2026withdaydream.com/leaderboard

Where AI gets its answers

#WebsiteCited inCited inHow often AI cites this website in its answers.ChangeChangeHow much this changed since October.
1fin.ai32%−0.8%
2intercom.comIntercom’s site32%+6.1%
3getmacha.com26%+0.3%
4zendesk.comZendesk’s site24%−0.4%
5eesel.ai18%−9.7%
6myaskai.com18%−1.7%
7decagon.aiDecagon’s site16%+2.2%
8featurebase.app13%−1.7%
9freshworks.com12%−2.6%
10chatbase.co12%−0.6%

AI Visibility Leaderboard · November 2026withdaydream.com/leaderboard

More in AI tools

Other sectors

Where does your brand rank in AI answers?

See how often AI recommends your brand, where you rank, and who it recommends instead.

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Growth teams at Clay, Notion, Replit and Perplexity have worked with daydream.

“daydream understands how to scale an SEO growth engine in the AI era better than anyone.”
Lenny Rachitsky, Founder at Lenny’s Newsletter

How we measure

Read the full method
  1. We ask 5 AI tools

    We ask ChatGPT, Claude, Gemini, Perplexity and Google AI Overviews what people ask when they choose software.

  2. We count the brands they name

    For each tool, a brand’s score is the share of answers that name it. The five scores are averaged, so no single tool outweighs the rest.

  3. We repeat every month

    Same tools, same questions. If a question or a tool changes, we say so.

Questions people ask

Which brand does AI recommend most for AI customer support agents?

Intercom. AI recommends Intercom in 92.0% of answers about AI customer support agents. Zendesk is next at 88.7%.

Why is Intercom at the top?

AI recommends Intercom in 92.0% of answers, from 83% on Google AI to 99% on Gemini. We measure how often AI recommends a brand, not why.

Do ChatGPT, Claude and the other AI tools agree?

Not fully. Intercom is first on ChatGPT, Gemini and Perplexity. Intercom and Zendesk share first on Claude. Zendesk is first on Google AI. They disagree most on Sierra: 81% on Claude, 5% on Google AI.

Does the answer change with who's asking?

Yes. For startups, AI recommends Intercom most (100%). For mid-sized companies, AI recommends Zendesk most (99%). When price matters most, AI recommends Intercom most (91%). Gorgias changes the most: 61% for startups, 0% for mid-sized companies.

What changed since October?

Ada rose from 25.9% to 38.9%. That is the only clear change. Everything else moved by about as much as it usually does month to month.

Which websites does AI cite most for AI customer support agents?

fin.ai, intercom.com and getmacha.com. AI cites fin.ai in 32% of all answers about AI customer support agents.

Why are some brands tied?

Decagon and Sierra share a place. They're less than 3 points apart. A difference that small can be chance.

My brand isn’t on the list. Can I see how it does?

Yes. Request the free AI visibility dashboard on this page. It shows how often AI recommends your brand, where you rank, and who it recommends instead.

Can I pay to be on the leaderboard or rank higher?

No. The ranking comes only from what the AI tools answer. Nobody can pay to be added, moved, or removed.

Can I use this data in my own work?

Yes. Every table has a Share button to download it as an image, copy it as Markdown, or copy a link. Please credit daydream.

Where does your brand rank?Free dashboard